Return Policy

This Return Policy governs all purchase requests for products ordered from Upmarket Aesthetics via upmarketaesthetics.com. It sets out clear guidelines about return eligibility, acceptable product conditions, excluded items, review procedures, credit options and our core commitments to fairness and hygiene. By completing a purchase on upmarketaesthetics.com, you confirm that you have read, understood and agree to the terms described within this policy. Our priority is to protect the safety of every member of our community while creating a transparent, consistent framework for all return-related requests.

Many of the items curated by Upmarket Aesthetics fall into personal aesthetic, skincare and self-care categories. Due to health and hygiene standards designed to safeguard all customers, items that have been opened, had protective seals broken, been used, tested, tampered with or show visible signs of handling cannot be approved for return under general preference-based requests. This rule exists to prevent cross-contamination and ensure every future shopper receives a brand-new, untouched product. This hygiene restriction does not apply in cases where an item arrives defective, damaged, incorrectly supplied, or materially different from the description shown on its product page at upmarketaesthetics.com.

For a product to qualify for a general return, it must remain unopened, unused, and kept in its original factory packaging with all protective seals fully intact. All original components, accessories, inserts and complimentary items that arrived alongside the product must be included together. The item must stay in resalable condition, free from scratches, stains or damage caused after delivery. Any product that arrives incomplete, without original packaging, or altered by the customer will not pass our internal inspection and will not be eligible for return consideration. We encourage customers to inspect parcels carefully upon receipt and assess whether the product matches their expectations before removing any seals.

We recognise that individual skin chemistry and personal preference vary widely. Returns will not be approved solely because a product does not match personal expectations for scent, texture, finish, or because it does not deliver the cosmetic outcome a customer hoped for. All product descriptions, ingredient information and usage guidance are published directly on each listing on upmarketaesthetics.com. We recommend reviewing these details thoroughly before purchase and performing a patch test when introducing new topical aesthetic items into your routine, as this simple step helps reduce unexpected reactions.

All return requests must be submitted within the applicable return window starting from the date the order is marked as delivered. Once a request is initiated, supporting visual evidence such as clear photographs or short video records may be required for our team to review the claim. This evidence helps us verify product condition, packaging integrity, or any reported defects or delivery damage. We evaluate every request individually, and final approval sits at the discretion of Upmarket Aesthetics after the required review is complete.

When a return request is approved, customers may be offered different resolution options, which can include store credit for future shopping on upmarketaesthetics.com or other suitable remedies aligned with the nature of the issue. Approved resolutions will only be processed after the returned item has been received and fully inspected by our team. If inspection reveals the product fails to meet our return eligibility standards, the return will be declined, and the item will not qualify for credit or other resolution.

Certain product types are classified as final sale and cannot be returned under any circumstance unless they arrive damaged or defective. These include limited-edition releases, clearance items, custom-formulated aesthetic preparations and select consumable goods clearly marked as final sale on their product page. We label these items plainly during the browsing experience so shoppers can make fully informed decisions before checkout.

Upmarket Aesthetics reserves the right to revise this Return Policy periodically. Any updates will be posted directly to this page on upmarketaesthetics.com, and the policy version active at the time you place your order will apply to that transaction. We invite you to revisit this page occasionally to stay aware of any adjustments to our return terms. Our team approaches every claim with care and impartiality, balancing the rights of individual shoppers with the responsibility to maintain safe, high standards for the whole community that shops with Upmarket Aesthetics. Thank you for taking the time to review our return terms and for trusting upmarketaesthetics.com for your aesthetic product selections.